Expert, Professional, & Fast Website Support Services
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Website Maintenance & Support Packages
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Website Support Service Features
Here are some features you will benefit from with one of our managed website maintenance packages.
Managed Hosting
By default, for all of our websites: ASTOUND will host, manage, and provide SSL certificates as part of our ongoing managed service and support.
No matter how big or small your project or how complex your needs may be, ASTOUND is here to provide the best-in-class hosting that suit your website’s requirements. Our hosting is fast, reliable, and secure, enabling you to give a fantastic experience to your customers.
You can rest assured that your website will always remain up and visible. If anything ever goes wrong with the site, we’ll be here to provide backups and roll things back on your site as required to get everything up and running smoothly again.
Having fast and secure web hosting is essential to keeping your website online and accessible to your customers. Our team ensures your website stays healthy and is available to resolve any unexpected bugs or issues that may arise.
Website Plugin & Theme Maintenance
As part of our managed service plans, ASTOUND will keep all of your theme files, plugins, and extensions updated and current with the most recent releases. Our doing so ensures that your website is secure and has continuity on an ongoing basis.
Keeping your website’s theme and all of its plugins up to date to their most recent versions ensures maximum up-time and the security of your website. Patching vulnerabilities and fixing bugs reduces the risks of anything malicious harming your website. Outdated plugins and themes are the most common culprits for security issues, and only by keeping them maintained can we avoid any potential threats.
An Expert Support Team for Your Business
Automated assessments and analysis can only get you so far. ASTOUND maintenance includes real people assessing your website for a human touch that a machine can’t replicate. Our team of experts, including website designers and developers, will regularly make updates to your website to the latest versions and will mitigate any security risks.
Website Maintenance & Support for Improved SEO
Every business needs its website to be optimized for search engines. Being visible and able to be found on Google for the right keywords and key phrases allow you to get seen by your target audience, increase traffic to your website, and drive conversions. Keeping your website current fresh, and relevant is crucial for search engine rankings. It’s what helps to demonstrate to Google and other search engines alike that your website is a legitimate and valuable resource for your targeted keywords and phrases.
Our managed website support packages will help ensure that you maximize your presence online, and our ongoing SEO performance audits and monitoring will enable us to spot trends and opportunities for further optimization and improvements.
Website Performance, Reporting, & Analytics
Maintaining your website’s performance at an optimal level is an essential part of all of our support packages. When you understand how a website performs, you know how to improve it. The ASTOUND team uses various analytics solutions to stay on top of key performance metrics, and we’ll highlight any opportunities that could increase your website’s traffic and conversions.
Image Optimization
Too many large images will slow your website to a slow crawl. Using large unoptimized photos is almost always one of the main drivers behind slow page load times. Let ASTOUND refresh your media by compressing it to reduce lag while maintaining crisp and clear quality.
24/7 Uptime That Gives You 24/7 Peace of Mind
We can never plan for the technical hiccups a website will experience. That is why we offer solutions with built-in redundancies, giving you peace of mind if the unexpected ever happens.
Malware Cleaning
Let’s face it; malware happens sometimes — it’s a fact of life in the digital age. The ASTOUND team is here to clean up your site as necessary and get it back online, enabling you to focus on what you do best: serving your customers.
Malware attacks can put your website, business, and customer data at risk, which we take very seriously at ASTOUND. These risks and threats are why we conduct regular malware security scans to protect against any threats proactively, keeping your website secure and safe 24/7/365.
Speed Optimization
The user experience should be a high priority if you plan to get the best results possible from your website. Fast and optimized load times are essential for any modern and effective website. Not only will a fast speed improve your website’s SEO, but it will also help keep more users on the site and drive better conversion rates. Our team is here to ensure your website is and stays as fast as it can be, giving your business and customers a great user experience every time.
Browser Optimization
Our websites are fully responsive and ready to be viewed on any device or screen. But what if you want to change your site after it’s been built? Or, what if your website was created by someone that didn’t consider browser optimization? Our talented website support team is here to help identify and fix display issues across different devices and browsers and implement updates and fixes as necessary.
24/7 Security & Vulnerability Protection
In this day and age, hackers are a genuine threat. But with ASTOUND, we offer round-the-clock 24/7/365 protection to your website that includes regular vulnerability analysis and risk mitigation that ensures your business and your customers’ data is always safe and secure.
How to Identify the Best Website Support Services for Your Business
The best website support packages are entirely customizable to fit the needs of your website and business. We don’t believe in restricting our clients to a pre-defined set of services. While we offer set packages, some of our clients prefer that we deliver custom services specific to their unique features and functionality. We’re happy to do just that. that will deliver results. Our website support services team will ensure your website is fully managed, secure, and supported.
Website Support & Maintenance FAQs
Yes, there is a monthly fee for having ASTOUND handle these updates for you. But the benefits outweigh the cost of letting your website go unmanaged in the long run.
Our website maintenance packages involve assessing the functionality and performance of a website, including plugin and theme functionality, to ensure it is up to the latest best practices and standards. Once the assessment is completed, if any issues are identified, we work to make the necessary tweaks and bug fixes to bring it to working order.
Our website support plans usually include, but are not limited to:
- Platform updates to the Content Management System (CMS) – mostly WordPress
- Regular updates and patching to the plugins being used on the site
- Updates your website’s theme, so it always has the latest, most stable, and most secure version possible.
- Time for troubleshooting and debugging, ensuring every update goes smoothly
- Regular backups so we can restore the last stable version of your website.
- If anything goes wrong, accountability from ASTOUND ensures your website is the most up-to-date as possible.
Our website support plans are tailored to our clients, depending on their needs, their website size, and the functionality’s complexity. We can also always add services like additional security assessments and even ongoing SEO management into our plans.
Every website maintenance project varies in length. It ultimately depends on the number of tasks, the scope size, and the problems that need to be addressed. Contact us today for a free quote, and let’s discuss our website maintenance plans. We also offer WordPress website support as part of our website maintenance packages.
Not necessarily, but we recommend it. Not all of our website design clients choose an ongoing support plan. This is especially true for larger websites and businesses with in-house teams to work on the website. We specialize and recommend continuing website support for companies that don’t have the internal resource or time to look after their site, as an unmaintained site can lead to security risks, poor user experience, downtime, and drops in visibility.