FAQs

Astounding Answers

Never fear, that’s why we are here. You can learn about our time proven process in our process section.

We’ve been building websites since before there were Content Management Systems (CMS) that make managing a website much like editing a word document. In Geek: we were building and formatting tables in HTML and CSS. This experience is part of what contributes to our success today.

Jorge Leger started out consulting and working on smaller projects while in school. After graduating he hit the ground running and has been working in the industry since then at one capacity or another. Visit Jorge’s site for more information on our founder.

Our Managed Services are billed monthly. We will work with you closely to on-board you and then we’ll get into a nice working rhythm to deliver your reports and maintain your site. Contact us if you have additional questions.

Great question! Check out our Hosting Services for more information.

We love that question. We use various types based on your projects scope and scale. Contact us and we’ll help you figure out what’s best for you.

We build all of our websites on the open-source Content Management System (CMS) platform called WordPress.

That depends on your specific needs. However, with one of our managed services you can have a site up in as fast as 6 weeks.

Everyone. No seriously, everyone. We’re experts in what we do and can tailor our approach irregardless of industry. Our resources have experiences working in various industries including energy, public policy, law, marketing / advertising agencies, publishers like New York Magazine and Hollywood.com and much more. We’ve also found a home with small businesses because that’s what we are. We can identify with your needs beyond how any other provider can. Contact us so that we can show you how.

One-off projects start with a 50% deposit. After design sign off and before we move into programming, we collect 25%. Once we have completed and fulfilled our scope, the final 25% is collected and your website is then scheduled for launch.

Managed Services & Hosting can by paid monthly or yearly.

 

The cost of a website can vary depending on various factors, just like the cost of a house may vary. One-off projects for basic sites start in the $2,500 range. We’ve also create managed services packages that make having a site a lot easier and affordable. Hosting packages start at $15/month. If one of our packages doesn’t meet your requirements then contact us and we’ll tailor a package specific to you.

Unfortunately we do not offer refunds on our managed services because when you sign up we book the resources that are necessary to deliver your service. You can, however, contact us to cancel your subscription. Please note that we require 30 days notice to cancel a managed service. Similar to your gym membership, if you cancel in the middle of the month your last charge will be next month.

Yes. We will help you source stock photos from sites such as www.crestock.com and www.istock.com. We also have photographers and videographers available to produce custom photography and videos for your website.

Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages.

No. We are exclusively a WordPress CMS firm. In choosing to build with one platform over the past 7 years, we have become experts in WordPress and can create extremely custom solutions for our clients.

Astound.Media can back up your site to our servers or a dropbox account of your choice.

All websites that Astound.Media creates must live in our servers. However, if at any time you wish to move to a new web firm + web host, we will package up your site at no cost to send to the new firm. Though at that time, we will no longer be able to support your site. We use various partners to host sites depending on the scale and scope of your website. On top of that Astound.Media also has a 3rd party 24/7/365 security and monitoring team, so even when we are all sleeping, your server is being watched over.

Unfortunately we do not offer refunds on our web hosting accounts.

Yes and at no cost! When you own everything that Astound.Media creates for you we will provide a one-time full backup of your website. If additional backups are needed there is a minimal cost of generally $99.