FAQs

Frequently Asked Questions

Unfortunately we do not offer refunds on our managed services because when you sign up we book the resources that are necessary to deliver your service. You can, however, contact us to cancel your subscription. Please note that we require 30 days notice to cancel a managed service. Similar to your gym membership, if you cancel in the middle of the month your last charge will be next month.
Yes. We will help you source stock photos from sites such as www.crestock.com and www.istock.com. We also have photographers and videographers available to produce custom photography and videos for your website.
Maybe. Contact us to discuss further.
Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages.
If you paid for your website development service, YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go. If you are under a managed services option where we included a site build as part of your monthly subscription, you are subscribing to own. You will own your content outright after 24 months of on time payments.
Unfortunately we do not offer refunds on our web hosting accounts.
Astound.Media can back up your site to our servers or a dropbox account of your choice.
Everyone. No seriously, everyone. We're experts in what we do and can tailor our approach irregardless of industry. Our resources have experiences working in various industries including energy, public policy, law, marketing / advertising agencies, publishers like New York Magazine and Hollywood.com and much more. We've also found a home with small businesses because that's what we are. We can identify with your needs beyond how any other provider can. Contact us so that we can show you how.
We've been building websites since before there were Content Management Systems (CMS) that make managing a website much like editing a word document. In Geek: we were building and formatting tables in HTML and CSS. This experience is part of what contributes to our success today.
That depends on your specific needs. However, with one of our managed services you can have a site up in as fast as 6 weeks.